Jerry B
MARBLE FALLS, TX | 2022 Chevrolet 2500HD SilveradoJanuary 17, 2026Called and talked to Wyatt about 3 recalls he looked up my truck ordered parts not in stock and called me to set up appointment. Came in 1-14-26 for recalls Wyatt explained that some 2022 , 2023 & 2024 2500hd Duramax’s have a transmission recall , l asked Wyatt if he could check if my 2022 has a transmission recall he did and it does not. All during my calls and interactions with Wyatt he was very professional & knowledgeable . I worked in sales and service for over 34 years and was very impressed with Wyatt. I have known Lee Smith for many years y’all have some very good employees.Response from Jim Hoffpauir Cadillac
January 18, 2026Jerry, we're happy you found our staff to be so supportive during your experience here at Jim Hoffpauir, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!Antonio V
COPPERAS COVE, TX | 2023 Chevrolet Silverado 1500January 14, 2026The customer service rep is not to blame for my 1-star rating, because your dealership is the worst. I bought 2 Chevy Silverados from you guys in the past 4 years, and both had terrible transmissions. But I will never be back. Chevy Silverados are terrible trucks, and I can't believe my truck has only a little over 50,000 miles on it and already has electrical/transmission issues. I will never be back to your dealership.Response from Jim Hoffpauir Cadillac
January 14, 2026Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (512) 556-6285 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.Lampasas C
LAMPASAS, TX | 2022 Chevrolet TahoeJanuary 11, 2026My county sheriff’s office unit now has a oil leak from the last oil changeResponse from Jim Hoffpauir Cadillac
January 11, 2026Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (512) 556-6285 to discuss your concerns, as your satisfaction is of utmost importance to us.Jontrell C
COPPERAS COVE, TX | 2020 GMC 3500HD SierraDecember 26, 2025Wyatt in service was great and really kept me in the loop on what what going on with my truck!Response from Jim Hoffpauir Cadillac
December 27, 2025We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!Douglas H
SHERMAN, TX | 2024 Chevrolet Silverado 1500December 24, 2025Lee was great! Very friendly! Oil change was quick!Response from Jim Hoffpauir Cadillac
December 25, 2025Douglas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!Daniel H
LAMPASAS, TX | 2026 Chevrolet TraverseDecember 19, 2025Everyone was very pleasant to deal with. We really appreciate buying locally.Response from Jim Hoffpauir Cadillac
December 21, 2025Daniel, we are so happy to read such a great review about Jim Hoffpauir, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Robert R
Spicewood, TX | 2024 Chevrolet Suburban 1500December 19, 2025I was met by a very friendly service writer. They got my vehicle in quickly and out quickly. Excellent service.Response from Jim Hoffpauir Cadillac
December 21, 2025Robert, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Hoffpauir, INC.Bobby H
LEANDER, TX | 2020 Chevrolet 2500HD SilveradoDecember 17, 2025Always good serviceResponse from Jim Hoffpauir Cadillac
December 18, 2025Bobby, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Grady I
COPPERAS COVE, TX | 2020 Chevrolet SuburbanDecember 17, 2025Oil change was done in a short time. i don't know if any other fluid checks were done or other checks which used to be called a 24 point check.Response from Jim Hoffpauir Cadillac
December 18, 2025Grady, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (512) 556-6285 so we can assist you further.Ronald I
KERRVILLE, TX | 2026 Chevrolet TahoeDecember 14, 2025Pleasant to work with and efficientResponse from Jim Hoffpauir Cadillac
December 14, 2025We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!