Jane S
LAMPASAS, TX | 2017 Chevrolet 1500 SilveradoSeptember 18, 2026Always dependable.Response from Jim Hoffpauir Cadillac
September 20, 2026Jane, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.Christophe S
MEADOWLAKES, TX | 2026 Chevrolet Silverado 1500September 16, 2026Very direct, easy to work with and helpful.Response from Jim Hoffpauir Cadillac
September 17, 2026Christophe, thank you for choosing Jim Hoffpauir, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!DORIS R
AUSTIN, TX | 2026 Chevrolet Silverado 1500August 30, 2026Beto is as good as they come. Sales gal was very good too. Only issue was my Onstar wasn’t working on my new truck, which was a bummer due to flying in from Wyoming, then picking up the truck and driving back without service. Three weeks later, and I am still waiting to get this resolved from the Chevrolet dealership in Riverton, Wyoming. I had to wait two weeks before they would check out what was wrong. They diagnosed the issue and ordered the part. Hopefully, they’ll call tomorrow and get me in ASAP!Response from Jim Hoffpauir Cadillac
September 1, 2026Doris, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!Robert A
LAMPASAS, TX | 2024 Chevrolet Silverado 1500August 30, 2026Good home town service department! I think they are great!!!Response from Jim Hoffpauir Cadillac
September 1, 2026Robert, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Aaron O
KILLEEN, TX | 2025 Chevrolet BlazerAugust 26, 2026I took my vehicle to get a service/oil change. I keep my vehicle immaculate. The service was completed and I was given my fob. When I got into my vehicle, I was shocked, mad, upset, angry, and disappointed. Someone that was in my vehicle, at one point had mud that had dried, and clumps of dirt and pebbles (small rocks) were all over the floor board. Dirt was smudged all over the lower interior panel on the driver side. I went inside to talk to the service personal. He was polite and tried very hard to correct the situation. He offered to detail my vehicle. At this point, if you did not have the consideration to be careful and keep the vehicle clean, how do I know you will care on how the detail is done. He then offered to have the vehicle washed and detailed later in the week. Once again, if you did not care how the vehicle was returned to me, what would make me think you would care of how the detail was completed. The condition of my vehicle was immaculate, detailed every week and as needed, and only hand wash and hand waxed. You offered me a minimal detail with a drive threw car wash. I am very disappointed with the disregard to another persons personal property.Response from Jim Hoffpauir Cadillac
August 29, 2026Aaron, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (512) 556-6285 to discuss your concerns, as your satisfaction is of utmost importance to us.John T
Marble Falls, TX | 2026 Chevrolet SuburbanAugust 26, 2026.Response from Jim Hoffpauir Cadillac
August 28, 2026John, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!MELISSA M
LAMPASAS, TX | 2026 Chevrolet TraverseAugust 24, 2026This is our second vehicle purchase with Hoffpauir and couldn’t be happier. Kyle Wells our sales rep worked very hard to find us a Traverse that would work for us. Beto in Finance was also extremely helpful! He was able to find us an awesome interest rate! Will definitely do business again with that Team and also share our experience with others !!Response from Jim Hoffpauir Cadillac
August 25, 2026We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!Chris D
LAMPASAS, TX | 2021 GMC YukonAugust 21, 2026Great service! My go to service advisor Wyatt always ds a great job taking care of my service needs. He is very helpful and professional!Response from Jim Hoffpauir Cadillac
August 24, 2026Chris, we're happy to hear you had such a positive experience with Wyatt! Feel free to reach out to us if you need anything. Have a wonderful day.Robert L
SPICEWOOD, TX | 2024 Chevrolet Suburban 1500August 19, 2026They get me in pretty quickly and complete the work in a timely manner. They are courteous and seem glad to accommodate.Response from Jim Hoffpauir Cadillac
August 20, 2026Robert, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!Jose D
KEMPNER, TX | 2019 Chevrolet 1500 SilveradoAugust 16, 2026LIKE ALWAYS THE SERVICE DEPARTMENT DID A GREAT JOB.DID NOT HAVE TO WAIT LONG BECAUSE I HAD AN APPT. I WON'T GO ANYWHERE ELSE FOR SERVICE. TOP NOTCHResponse from Jim Hoffpauir Cadillac
August 17, 2026Jose, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.